Eclipse Online
Eclipse Financial

Privacy Policy

We promise to tell you how we use your data, and we promise to keep it secure.

The purpose of our free newsletter and associated emails is to showcase some of the activities and events we are involved in along with offering some great advice and information around Group Benefits, Insurance and Financial Planning. We hope that you’ll love the free information you’ll get by subscribing to the newsletter, and, as a result, we hope that you’ll want to meet with us to discuss how we can help you as well!

We will use your first name and email address to contact you by email, and by clicking the button to subscribe to our emails, you will be agreeing to this use of your personal data. When you subscribe, we’ll also record your “IP Address” – this helps us to guess at your approximate location so that we can send emails to you at a time that is convenient for you.

We will carefully curate our Newsletters and associated emails to ensure they are relevant to you and proportionate to your expressed interests. We use industry-standard tools to understand you and ensure our social media adverts are only shown to people who are likely to be interested in Eclipse Financial. We have assessed our use of your personal data as having minimal impact on your privacy and we will keep it that way.

We will not use your name or email address for any other purpose, nor will we pass it on to anyone else. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email that we send you.

If you’d like to find out more about any of this, please read our full Privacy Policy or contact us at marketing@ef.ca.

Privacy Policy
Eclipse Financial (“We”) are committed to protecting and respecting your privacy.

  1. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using a log-in for https://ef.ca (“Website”) or providing your personal data through the Website, you consent to the collection, storage and processing of your personal data in accordance with our Data Privacy Promise and this Privacy Policy.

If, at any time, you wish to withdraw your consent, please use one of the methods described in the Contact section below.

If you are just browsing the Website, please read our Cookie Policy first and check you are happy with your browser settings.

Please also see the section below called Information We May Collect About You. We collect the information described out of a legitimate interest which doesn’t override your rights, as permitted by Data Protection Law

Information We May Collect From You
We may collect and process the following data about you:

The information you give us
You may give us information about you by taking actions or filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, subscribe to our service, place an order on our Website, participate in discussion boards or other social media functions on our Website, take tests or quizzes on the Website, access articles and other resources, and contact us through our helpdesk. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you
With regard to each of your visits to our Website, we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
 

Cookies
Our website uses cookies and tracking pixels to distinguish you from other users of our website. A cookie is a small text file sent to your computer or device. A pixel tag is an invisible tag placed on certain parts of our website. It does not leave a footprint on your computer/device. Pixel tags and cookies work together to tailor the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses Made of the Information
We use information held about you in the following ways:

The information you give to us
We will use this information:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about, or which you have expressed an interest in.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • We will only contact you by email or SMS for any of the above purposes, where you have provided your email address or phone number to permit us to do so. You can ask us not to communicate via either email or SMS at any time.
 

Information we collect about you
We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • As part of our efforts to keep our site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, where you have expressly agreed to receive advertising.
  • To make suggestions and recommendations to you about our products or services that may interest you.
 

How we build our audience profile through Social Media platforms
We work with social and business media platforms including Facebook and LinkedIn to bring you targeted advertising about our products and services and improve your experience on our website. To do this, we provide them with a list of email addresses and they confirm if they operate accounts with those email addresses. This enables us to provide relevant advertising on each platform to those accounts and to build an audience profile to help our adverts reach other people on each platform who may be interested in our products and services.

If the platform does not have an account with a matching email address, the contract terms under which they act as our processor for this purpose does not permit them to make any further use of the email address we provided.

We believe we have a legitimate interest in customising our social media communications in this way and that there is minimal impact on your privacy. Nevertheless, you can always tell us not to share your information with Facebook, LinkedIn or any other platform by notifying us at marketing@ef.ca. Alternatively, if you have an account on any platform, you can set your preferences via your platform account.

Disclosure of Your Information
The data you enter is needed to provide a good service to you on the Eclipse Financial website. We will treat your information with complete respect and will not disclose it to any third party, other than to parties such as credit card processors involved directly in providing a high-quality service to you and as outlined in the How We Communicate on Social Media section above. We may also disclose personal information to third parties:

  • If Eclipse Financial or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Eclipse Financial, our customers, or others.
 

Where We Store Your Personal Data
We will keep your personal data secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Updating Information
If you become aware that any information we hold about you is incorrect or there are any changes to your details, please let us know so that we can keep our records accurate and up to date (See the Contact section).

Your Rights
You can, at any time, choose not to receive information about similar goods or services you have purchased or expressed an interest in. Please just notify us at marketing@ef.ca.

We will keep your personal data for no longer than necessary. The period will be determined by the criteria of the period of your contract or newsletter subscription with us plus a reasonable administration period (not exceeding a further 2 years). In addition to the right of access referred to below, you have the following rights:

  • Correction right – the right to correct inaccurate or incomplete personal data held by us.
  • Erasure right – you can request erasure of your personal data if it is no longer necessary for us to retain it for the purpose for which it was collected, if you withdraw your consent, if you have objected to our processing and we have no other justification for processing the data, if it was processed unlawfully or if we are under a legal obligation to erase the data. If one of these grounds exist and we have no other legitimate grounds for retaining or processing your data, we will erase it without delay.
  • Right to object – you can object to our processing of your data. We will stop processing the data unless we can demonstrate a compelling legitimate ground.
  • Restriction right – this will apply if you contest the accuracy of the personal data we hold, until we can verify its accuracy; if the processing is unlawful; if you wish us to preserve it for a legal claim or if you object to processing based on our or a third party’s legitimate interests, until we decide which interests prevail. We will notify you before lifting a restriction.

Please use the contact details below to request the exercise of any of your rights.

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Eclipse Financial, 876 Riverside Drive, Timmins, Ontario, Canada, P4N 3W2, telephone +1.705.267.1234 or +1.800.461.0389. (Due to time zone differences, it may take up to 24 hours for us to respond to you).